This paper examines the use of the interaction interview to research the management processes of the American Mormon missionaries in the Czech Republic. The missionaries operate on the basis of norms for daily interactions, language acquisition and use which are imposed by a larger institution ? the church. The relationship between the types of domains in which subjects are involved and the resulting accounts of interactions is revealed. It is also deemed necessary to analyze the transcripts of data generated by the interaction interview, as these are co-constructed by researcher and subject and contain multiple levels of reporting. Three levels of management accounts ? specific, routine and normative ? are defined and their co-occurrence in the transcribed interviews analyzed. It is claimed that the routine level, which cannot be avoided in the interviews, is valuable in that it contains management summaries which are often used in support of accounts at the specific level.